Buildium, the property administration answer for actual property professionals, nowadays introduced it has been awarded two 2016 Stevie® Awards for "Contact center of the yr" and "finest Use of technology in customer service" in the tenth annual Stevie Awards for income & client carrier. this is the third yr in a row that Buildium has received a Stevie Award.
"Being honored three years in a row is a testament to the decision and high pleasant of labor that the Buildium team perpetually can provide to our valued clientele," talked about Michael Monteiro, co-founder and CEO of Buildium. "Even with our call core facing a nearly forty % boost in weekly call extent in 2015 versus 2014, our group maintained a 98 % satisfaction stage-demonstrating the value we location on consumer satisfaction."
Buildium became awarded a Silver Stevie Award within the "Contact center of the year" class for its superior work in its name middle, the place a 25-person team provides mobilephone guide Monday through Friday, answers aid tickets 365 days-a-year and handles an ordinary of 5,150 calls, 3,320 tickets and 600 emails monthly. Buildium also received a Bronze Stevie Award in the "highest quality Use of expertise in consumer service" class. The company modified its system - from one that required the use of three diverse systems for consumer assist by means of cell, assist tickets and e mail, to 1 consolidated platform that allows for the client provider group to greater quickly and correctly handle client concerns.
The Stevie Awards for revenue & customer service are the realm's correct income awards, enterprise development awards, contact middle awards, and client carrier awards. The Stevie Awards organizes several of the area's main enterprise awards indicates together with the distinguished American company AwardsSM and international enterprise AwardsSM.
Over 2,100 nominations from organizations of all sizes and in just about each business have been evaluated in this year's competition, a rise of 11% over 2015. Finalists ere determined by means of the normal rankings of a hundred and fifteen experts global, performing as preliminary judges. greater than 60 participants of a few specialized judging committees decided the Gold, Silver and Bronze Stevie Award placements from among the many Finalists all through last judging past this month.
In 2015, Buildium's Jeana Pondelli won the "young consumer provider knowledgeable of the yr - computing device software and features" award and the enterprise received in the "Contact core of the yr" category. In 2014, Buildium first won an award within the "gold standard Use of technology in customer service" and "consumer service branch of the yr- computer application" categories.
"Entries to the Stevie Awards for earnings & customer carrier proceed to develop each year, additional validating the elementary roles that company construction, customer provider, and revenue play in business success," talked about Michael Gallagher, president and founding father of the Stevie Awards. "The widespread assist of this software made the 2016 competitors that a whole lot greater severe amongst finalists. The judges had been deeply impressed with the aid of the winner's accomplishments and we congratulate all the winners on their commitment to excellence and innovation."
details in regards to the Stevie Awards for earnings & consumer carrier and the listing of Stevie winners in all classes are available at www.StevieAwards.com/income.
About BuildiumBuildium is the best property administration answer that helps true estate specialists win new enterprise from house owners and community associations in search of services. Backed via skilled information and relentless guide, Buildium allows you to outperform throughout all aspects of your company with intuitive software that balances vigor, simplicity and ease of use. Buildium services more than 12,500 shoppers in 46 nations, totaling pretty much 1000000 residential units beneath management. In 2015, Buildium obtained All Property management, a number one affiliate marketing online carrier for property managers, making Buildium the handiest business to give property managers a way to purchase new clients and increase revenues. For more tips, visit www.buildium.com, and fix with us on Twitter, LinkedIn and facebook.
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